Rules &
Policies

Play Time:​

Our playground is designed for children ages 0-10 years. Children must be supervised by a parent, guardian, or caregiver at all times. To ensure a fair experience for all guests, playtime is available in 1-hour or 2-hour sessions, with a maximum of 2 hours per visit. 

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Behavioral Guidelines:​

At Dreamland, we prioritize a safe and respectful environment. We encourage children to use the equipment as intended and engage in positive, respectful play. Our staff will guide children using positive strategies to foster self-regulation and help them interact appropriately with others.

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The following behaviors are prohibited:

• Hitting, spanking, or any form of corporal punishment

• Restricting a child unless they pose a risk to themselves or others

• Bullying behaviors, such as name-calling or exclusion

• Any aggressive or harmful behavior towards others

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Strike Policy:
We have a 3-strike policy for aggressive or harmful behavior. If a child receives 3 strikes, their account will be suspended. Parents will be notified immediately.

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Health & Safety:​

Dreamland is a nut-free facility. We ask that only water be brought into the play area. Please bring a water bottle for your child to stay hydrated.

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Food & Drink Policy:​

For safety and cleanliness, no food or drink, except for water in a closed bottle, is allowed in the play area. We ask that you enjoy snacks or meals outside the play area.

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Illness Policy:​

To prevent the spread of illness, children showing symptoms must stay home until they are symptom-free for 24 hours, without the use of medication. Symptoms include, but are not limited to:

• Unexplained pain, sore throat, runny nose, cough, and fever

• Difficulty breathing or persistent cough

• Infected skin or eyes, rashes, or diarrhea

• Any known contagious diseases, such as Hand Foot Mouth Disease, Pink Eye, or head lice

If your child shows symptoms during their visit, please pick them up promptly to ensure the safety of others.

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Safe Release of Children Policy:​

For security, we provide wristbands for both parents and children at check-in. If there are custody restrictions, we will require authorization from the custodial parent before releasing the child to anyone else.

 

Incident Policy

​We are committed to a safe, nurturing environment. No child will be subjected to harm or aggression. Children will not be separated from others unless under the supervision of a responsible adult.

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Power Outage & Snow Policies:​

In case of power outages or extreme weather, we may close for safety. We will notify parents via social media if closure is necessary. 

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Facility Use:​

​Washroom Access: Washrooms are not available inside. Staff can guide you to the nearest public restroom. Parents are welcome to leave and return to use the restroom.

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​Cleaning Protocol:​

Dreamland prioritizes cleanliness. Our cleaning procedures include daily sanitization of floors, surfaces, and toys using eco-friendly products. A professional cleaning service conducts a deep cleaning every week. Our protocols ensure a hygienic and safe environment for all guests.

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Temporary Playground Closure Policy:​

Dreamland may close temporarily for the following reasons:

• Full Capacity: We maintain a strict capacity of 25 children or 50 people total for safety. Once this limit is reached, we cannot admit more guests until others leave.

• Cleaning & Maintenance: If an accident occurs or after busy days, we may temporarily close for cleaning.

• Birthday Parties: We reserve 10-20 spots for birthday parties, and additional guests may fill up the remaining capacity quickly.

If necessary, the playground may be closed for safety reasons. Please check for availability before your visit.​​

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Social Media:​

Follow us on Instagram for a behind-the-scenes look at our cleaning procedures and how we maintain a safe environment for all our guests.