IMPORTANT INFO

To keep the celebration safe and enjoyable for all, please review our party guidelines

• Arrival Time: Hosts are able to arrive 10-15 minutes before the scheduled time.

• Party Schedule: Children will enjoy 1 hour of playtime, followed by 45 minutes in our designated party area. After the playtime, children are not permitted to re-enter the play area.. 

• Supervision Requirement: We require 1-5 adults inside the play space depending on the party size. 

• Washroom Policy: Dreamland does NOT have a washroom on site. Mall bathrooms are located in the food court OR by Indigo.

• Candles: For safety, only regular wax candles are allowed. Sparkler candles, floating candles, scented candles, and high-flame candles are not permitted.

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Waiver Requirement

We require a completed waiver form for each child attending the party. This form must be signed by a parent or guardian and submitted at least a day prior to the event. Access the waiver form on our home page or via the link sent in your confirmation email.

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Booking and Payment Policies

• Booking Confirmation: After reserving your party slot, you will receive a party details confirmation email. 

• Balance Payment: The card on file will be charged for the he remaining balance two weeks (14 days) before your event.

• Cancellation Policy: Parties canceled more than 14 days before the event date will receive a full deposit refund. Cancellations made after that will not be eligible for this refund. Rescheduling within a one-year period is available without penalty.

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Additional Information

Feel free to bring your own cake, goodie bags, decorations, and snacks if desired! For any further inquiries, please send us an email at playatdreamland@gmail.com.

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We look forward to celebrating with you and creating magical memories on your special day at Dreamland!